Frequently Asked Questions

Do I need a referral to see a physio?

Spiral Physiotherapy is pleased to accept referrals from other healthcare providers and personal trainers and, is an advocate for referring patients on for care beyond the scope of physiotherapy. Importantly, Physiotherapists are defined as primary healthcare practitioners. Accordingly, Spiral Physiotherapy does not explicitly require a referral from other healthcare providers or individuals from the fitness industry.

Will the physio refer me for a scan?

Contemporary understandings of scans emphasise that images are only part of the diagnostic puzzle but not evidence of a condition in itself. Simply, using a scan solely as a diagnostic tool is a bit like putting the cart before the horse. It’s the classic idiom that a correlation does not necessarily equal an association. Accordingly, some patient presentation may or may not require a scan referral to confirm a diagnostic suspicion highlighted by physio assessments.

What are Spiral Physiotherapy’s payment options?

HICAPS

EFTPOS

CASH

WorkSafe Vic and TAC

Chronic Disease Management (CDM)

Under the CDM plan and as a Medicare provider, Spiral Physiotherapy is able to provide a Medicare rebate for up to 5 consultations if the patient has had a musculoskeletal condition for 6months or greater and they receive a referral from their GP. Importantly, a GP referral is a mandate so please speak to your GP to see if you qualify.

Pricing

Physiotherapy Initial/New Consultation 60min - $115

Physiotherapy Standard/Follow-up Consultation 45min - $95

Physiotherapy Extended Consultation 60min - $115

Telehealth Consultation 45min - $80

Remedial Massage 60min Consultation - $115

Remedial Massage 30min Consultation - $95

Medicare/CDM gap payment - $40

Cancellation Policy

Spiral Physiotherapy requires 18hrs notice for appointment cancellations. To practise viably we respectfully request that patients notify us as soon as possible if they need to cancel an appointment. If multiple, consecutive appointments are cancelled by a patient a deposit payment may be mandated prior to the scheduling of a subsequent consultation.